Carpet Specialist Frequently Asked Questions

Welcome to the Carpet Specialist FAQs — your go-to guide if you live in Westbrook, Portland, Gorham, Windham or anywhere in southern Maine and you’re considering new flooring. Here we address the questions we hear the most about our carpet, vinyl, hardwood, and tile products, installations, pricing, and service. We want you to feel confident choosing us for your home or business flooring needs.

What types of flooring do you offer?
We offer a wide range: carpet, vinyl plank & sheet, hardwood flooring, and ceramic tile. Whether you want something soft and cozy for your home or durable and easy to maintain for a commercial space, we have options that fit.

Do you handle both residential and commercial projects?
Yes — we work with homeowners and businesses throughout southern Maine. Whether it's a single room in your house or a larger project, we can accommodate.

Where are you located, and which areas do you serve?
We’re located at 189 Park Road in Westbrook, ME. We proudly serve Westbrook, Portland, Gorham, Windham, and surrounding areas in southern Maine.

How long have you been in business?
We’ve been in the flooring business for nearly 70 years, helping Maine residents choose and install carpet, hardwood, vinyl, and tile.

Can you help me choose the right flooring for Maine’s climate and my lifestyle?
Absolutely. We understand Maine’s winters, temperature fluctuations, and moisture levels. We’ll help you pick flooring that is durable, moisture-resistant where needed, and well-suited to your use (kids, pets, high traffic, etc.).

What should I know about installation when working with you?
Our installers are experienced, licensed, and trained. We take care of everything from preparing the subfloor to cleanup. We also pay special attention to protecting your property during installation.

How long does a typical installation take?
It depends on the material and project size. A single room with carpet or vinyl may take a day. Larger jobs (hardwood or tile across multiple rooms) may take more time. We’ll give you a more precise estimate once we see your space.

What is your warranty or guarantee policy?
We stand by our products and workmanship. Many of the flooring lines we carry come with manufacturer warranties. Additionally, we guarantee our installation work. If anything isn’t right, we’ll address it. (We’ll provide you details based on the product selected.)

Do you offer free estimates / in-home measurements?
Yes, we do. We can come to your home to measure and assess the space (including subfloor condition), and provide a written estimate. This helps avoid surprises.

How much will new flooring cost in southern Maine?
Costs vary depending on the material (carpet, hardwood, tile, vinyl), quality, square footage, and any prep work needed (removing old flooring, repairing subfloors, etc.). We aim to offer competitive pricing for Maine homes and businesses and will give you a detailed quote.

How do I care for and maintain different flooring types?

Carpet: Vacuum regularly, treat spills immediately. Professional cleaning is recommended periodically.

Hardwood: Clean with manufacturer-approved products, avoid excessive water. Refinish when needed.

Vinyl: Wipe up spills quickly, use mats at entrances, avoid harsh chemicals.

Tile: Keep grout sealed, clean regularly to avoid buildup.

Do you offer financing or payment plans?
Depending on the project size and materials, yes. We can discuss payment options when you get your estimate. We try to make flooring affordable for local residents.

When is the best time of year to install flooring in Maine?
Spring and fall are often easier in terms of humidity and temperature. But we install year-round. Our team takes care to accommodate seasonal challenges (moisture, temperature) to ensure good results.

What flooring trends do you see in southern Maine right now?
Right now: luxury vinyl plank (LVP) is very popular because it handles Maine’s moisture and temperature swings well; wide-plank hardwoods; neutral carpet tones; larger tile formats; and finishes that are easier to clean and maintain.

How do I get started?
Just give us a call at (207)-464-4142, or visit our showroom in Westbrook. We’ll schedule a measurement/consult, go over material samples, talk budget, and help you map out your project.